News

News and Updates: Blog

Service updates
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22 December 2017

Improving customer service

CHDA is committed to providing a high quality, sensitive and respectful service to all our customers. To assess how we are performing, we commission an independent research company to survey customers on the quality of service we provide.

Customer Service
Service updates
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5 October 2017

CHDA leads in disability confidence

We are delighted to have successfully achieved Disability Confident Leader accreditation.

Being a Disability Confident Leader means we are helping people with disabilities secure jobs within CHDA as well as taking action to keep and develop our employees.

Disability confident leader logo
Assessments
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24 August 2017

Engaging with GPs

Making sure our doctors, nurses and therapists have access to timely and accurate medical evidence is an important part of delivering a quality, sensitive and respectful service for all our customers.

CHDA attends exhibition at Pulse Live
Service updates
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27 June 2017

Record customer satisfaction ratings

As part of our commitment to improve customer services, CHDA commissions an independent survey on the quality of service we provide. Each week a random sample of customers are polled by an independent survey company using telephone and postal questionnaires.

Record customer satisfaction ratings
Assessments
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21 April 2017

Improving assessment of fluctuating conditions

New guidance and training has been introduced for our Healthcare Professionals to help them explore in detail how customer’s conditions can sometimes vary.

HCP talking to a customer

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