News

News and Updates: Service Updates

Service updates
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16 August 2018

Glasgow Assessment Centre has moved

Please note, to improve the service we offer,  the Glasgow Assessment Centre has moved to:

The entrance to an Assessment Centre
Service updates
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3 May 2018

Helping you with your ESA50/UC50 form

Our telephone support line provides assistance to customers completing their capability for work questionnaire, also known as the ESA50 form or the UC50 form in areas where you can claim Universal Credit.

Image of ESA50 help line team
Service updates
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22 December 2017

Improving customer service

CHDA is committed to providing a high quality, sensitive and respectful service to all our customers. To assess how we are performing, we commission an independent research company to survey customers on the quality of service we provide.

Customer Service
Service updates
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5 October 2017

CHDA leads in disability confidence

We are delighted to have successfully achieved Disability Confident Leader accreditation.

Being a Disability Confident Leader means we are helping people with disabilities secure jobs within CHDA as well as taking action to keep and develop our employees.

Disability confident leader logo
Service updates
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27 June 2017

Record customer satisfaction ratings

As part of our commitment to improve customer services, CHDA commissions an independent survey on the quality of service we provide. Each week a random sample of customers are polled by an independent survey company using telephone and postal questionnaires.

Record customer satisfaction ratings

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