Contacting us over the holidays

Service updates
21 December 2018

For any appointment enquiries, questions about the assessment process or help completing your ESA50 or UC50 questionnaire, you can contact us on 0800 288 8777.

During the holiday period, our lines will be open on the following times and dates:

Contact Centre Opening Hours  
Monday 24 December 8:00am – 6:00pm
Tuesday 25 December Closed
Wednesday 26 December Closed
Thursday 27 December 8:00am – 6:00pm
Friday 28 December 8:00am – 6:00pm
Saturday 29 December 9:00am – 5:00pm
Sunday 30 December Closed
Monday 31 December 8:00am – 6:00pmv
Tuesday 1 January Closed

On other days lines are open as usual, Monday to Friday from 8am to 8pm and Saturdays 9am to 5pm. You can also email our Customer Relations team on