News

Recording your assessment

Assessments
|
14 August 2018
HCP helping a customer during a recorded assessment

Do you know that you can ask for your assessment to be audio recorded?

We will accommodate requests for an audio recorded assessment where possible and provide the equipment to do this.

If you would like your assessment audio recorded, please call our enquiries helpline on 0800 288 8777. Our lines are open Monday to Friday 8am to 8pm, and Saturdays from 9am to 5pm. Please make your request as soon as possible to ensure the recording equipment is available for your assessment.

Should you wish to use your own recording equipment, you should also make this request to our enquiries helpline. DWP requires that only standard CD and audio tapes can be used for these recordings and devices such as  laptops, tablets, smart phones or similar are not acceptable. Anyone using their own equipment must be able to provide two copies of the recording at the end of the assessment, one copy of which must be given to the Healthcare Professional.

You can find more information, including an explanation of the DWP policy about audio recording of assessments, on the Government’s website.