We’ve produced three informative videos to assist customers with the assessment process.
If you have an assessment coming up, this first video shows you what takes place before, during and after your assessment. It explains the process from when you first make your claim for Employment and Support Allowance, through to the face-to-face assessment and then what happens afterwards. You can watch this video here:
The second video uses a face-to-face assessment reconstruction to provide a detailed insight into what you can expect to happen on the day of your assessment. You can watch this video here:
The third video answers a number of frequently asked questions about the support and special requirements some customers may need, in order to make the assessment process fit their needs. You can watch this video here:
More information on the assessment process can be found here, and you can view our most Frequently Asked Questions here. Alternatively, if you wish to contact our Customer Enquiries team, you can find the relevant information here.
These videos portray a reconstruction of certain aspects of an assessment, and as such act as a representation only. The questions, activities and duration of an actual assessment will vary depending on your specific condition. We are committed to ensuring the privacy of our customers and have used actors and our healthcare professional staff throughout these videos.