Helpful Videos now Available

Service updates
30 September 2015
image of a customer's form from the YouTube video

As part of our continued commitment to provide the best possible service we can, we have produced three informative videos to assist customers with the assessment process.

The first video, Before, During & After Your Assessment, explains your journey from receiving your capability for work questionnaire (ESA50 form) to having a face-to-face assessment and then explaining what happens afterwards.


The second video, What to Expect at Your Health Assessment, provides detailed information on what you should expect on the day of your assessment.



The third video, Special Requirements for Your Assessment, answers a number of frequently asked questions about support you may need on the day of your assessment and explains what you should do if your have special requirements.



More information on the assessment process can be found here and Frequently Asked Questions can be viewed here. All of our videos can also be accessed here.

Alternatively, our Customer Enquiries team can be reached by telephone on 0800 288 8777. Lines are open Monday to Friday from 8am to 8pm, and Saturdays 9am to 5pm. You can also email your questions or special requirements