Privacy Policy

We are the Centre for Health and Disability Assessments Limited ("CHDA"). Under the Health Assessment Advisory Service, we provide independent health assessments for the Department for Work and Pensions ("DWP"). You can learn more about us by clicking here

This privacy policy tells you, as a user of the Health Assessment Advisory Service website available at (the "Website"):

  • what information we collect when you visit the Website
  • how we use that information
  • whether the information is disclosed
  • how we protect your privacy

Information we collect from you

When you contact us about the service we provide on behalf of DWP or to get information on the Website, we collect:

  • any questions, queries or feedback you send us about using the Website
  • your email address if you send an email to us
  • details you send to us for the Health Assessment Advisory Service, including your name, address, and information about your health as required in the assessment process 
  • details of which version of a web browser you use to visit the Website
  • information on how you use the Website (using cookies)

We collect some of this information about you automatically. To learn more, see our Cookies Policy.

How we use the information we collect

The information we collect helps us to:

  • improve the site by monitoring how you use it
  • respond to any feedback or questions you send us, if you’ve asked us to
  • give you information about local services if you want it

Sending information about your health

If you send us any sensitive personal data, including information about your health (for example, about a medical condition that you have), you explicitly consent to us using that information to provide the Health Assessment Advisory Service.

Keeping your information secure

All information we collect for the purposes outlined on the Website is stored on secure servers in the UK. Unfortunately, information you send using the Internet (for example, by email) is not completely secure. Although we will do our best to protect the information we collect and store about you, we cannot guarantee the security of any information transmitted to us via the Internet.

Disclosing your information

We will not share your information with any other organisations for their own marketing, market research or commercial purposes. We may pass on the information we collect about you:

  • if we need to disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party
  • to the DWP if this is necessary for the purpose of providing our Assessment Report or otherwise to provide the Health Assessment Advisory Service
  • to any third party or supplier for the purpose of providing the Health Assessment Advisory Service, where authorised by the DWP
  • to any third party which takes over the operation of the Health Assessment Advisory Service from us

Your rights

Please write to us at the address below if you want to ask us:

  • for a copy of the information we hold about you
  • to delete or correct any inaccuracies
  • to update any out-of-date information

If we hold your information for the purposes of the Health Assessment Advisory Service, we will pass your request on to the DWP as the Data Controller for this service.

How to contact us

E-mail: (link sends e-mail)

Post: Privacy & Data Protection Officer
The Centre for Health and Disability Assessments Limited
c/o Ash House, The Broyle, Ringmer, East Sussex BN8 5NN UK

Links to other websites

This website contains links to and from other websites. This privacy policy only applies to the Website. It doesn’t cover other government or third party services and sites that we link to.  If you visit another website after visiting this one, read the privacy policy for that website to learn how that site uses your information.

If you come to the Website from another website, we may receive personal information about you from the other website. Read the privacy policy of the website you came from to find out more.

Changes to this policy

We will occasionally update this privacy policy. When we do, we will change the ‘last updated’ date at the end of the privacy policy. Please check the Website from time to time for the latest version of our privacy policy.

Your continued use of the Website after we have notified you of changes as described above means that you have accepted the changes.


Last updated: 2 November 2015