What happens if I cannot attend my assessment appointment?

For Employment and Support Allowance (ESA), the Department for Work and Pensions (DWP) allows you to rearrange the appointment once. If you need to rearrange your ESA appointment, please call our Enquiries line before the day of your appointment on 0800 288 8777. Our lines are open Monday to Friday from 8am to 8pm, and Saturdays from 9am to 5pm

If you do not attend your appointment, you will be sent a form (BF223). It will ask why you did not attend. You will need to complete it and send it in the pre-paid addressed envelope DWP provided. If they accept ‘good cause’ for not attending the appointment, they may refer your case back to us. We will arrange a new appointment.

For all other allowances and benefits we aim to complete your assessment as soon as possible. This is so DWP can decide your claim. If you cannot attend your appointment, please call us as soon as possible using the number on your appointment letter.